Telling the difference between warranty and non-warranty

Bicycles are sometimes subjected to considerably more stress than they were designed for. In some cases, they're ridden in ways that push the envelope of their capabilities, and or the riders for that matter. We generally consider anything that's been subjected to a force which causes the object to deform as non-warranty.

A couple of examples would be:

  • You decide to take that corner a little too fast and dump the bike resulting in cosmetic damage. Well... You can't 'reasonably' expect us to cover that under warranty since it had nothing to do with the manufacturing process.
  • You decide to break out the video cameras to capture the jump a lifetime, but "taco" your wheel in doing so. Again, you can't 'reasonably' expect us to cover that under warranty. You took a chance and got unlucky....

Products are warranted against defective materials and workmanship (also known as a manufacturing defect) for various periods of time. Steel frames are covered for the useful lifecycle of the product, Aluminum and dual suspension frames are typically covered for a 5-year period from the original date of purchase. Most parts are typically covered for a 1-year period from the original date of purchase. Wearable parts are typically covered for 30-days from the original date of purchase.

Manufacturer's limited warranty does not cover damage resulting from accidents, impact, abuse, misuse, neglect, ordinary wear & tear, anything you break accidentally or deliberately, stunting, jumping, installation, assembly, repair, maintenance, disassembly costs, paint damage, rust, theft, or ride with more than one person.



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    Thanks for information

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